1. Ok, I paid. So then what?​

    

    The VA Team Leader will contact you within 24 hours, to schedule an on-boarding call with your VA.

    On your on-boarding call the VA and Team Leader will interview what tasks you need to get done.

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    It also gives the VA team a chance to set expectations early on.  One of the most expectations that 

    must be set during the call is when to meet and what is the ideal communication tool - Whatsapp,

    Voxer, FB messenger, slack or zoom.  With those two established, box owners can easily delegate

    tasks on a daily/weekly basis and use the set meeting time to review the work with the VA.

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2. What if I am not happy with the service?

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    Our aim is to give the best service but if you aren't happy, please send an email/message to your 

    Team Leader.  You can openly discuss why you aren't happy and work on how to fix.

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    If you are still unhappy upon consultation with your Team Leader, you have two options 1) replace 

    your VA or 2) stop the service.

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3. How do I monitor the work?

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    It will be a complete waste of time to monitor your VA 24/7. Best way is to set deadline of tasks and

    make sure it is clear to the VA.

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    We also use a task and time tracking software called Toggl. Upon your request, we can download a

     report where we can show you how long we have worked on a specific task for you.

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4. Can I pick my VA?

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    No. We will try our best to match you with a VA that best suits your timezone and also, the skills you 

     require.   

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5. Can I change my VA?

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    Yes you may. Please refer to Question #2.

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6. How do I stop the service?

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    Please email your assigned VA Team Leader.

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7. Are they familiar with the membership management software I am using?

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    It depends.  Some VA's have had some experience with popular membership management software

    like Mindbody, SugarWOD, Influx, Zenplanner, or Wodify but none will have deep experience in all.        We typically, hire for attitude and mindset for our VA's and believe that knowledge in the

    membership management software is a learnable skill.  In our training, we teach the VA's at a high

     level what the membership management systems can do and what are some of the limitations.

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8. What if I cannot reach my VA?

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    You can reach out to your Team Leader. A big difference between our company and freelancers is that

     we have an added layer, the Team Leader, to ensure you have the best experience with the VA

     service.

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9. How do I best maximize my VA?

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    Best way is to have a system and process. A daily, weekly, monthly task list with deadlines. Without        that, you will be guessing what work to assign a VA. You can consult your team lead on how to best        set this up.

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10. How do I give feedback to my assigned VA?

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     We have Feedback Fridays, where the VA's are required to email their clients a feedback form.               Please answer them HONESTLY and BRUTALLY. We are all adults here so no feelings will be harmed.       In fact, this is the only way to get better. In addition, your Team Leader will be reaching out                     regularly to check on you.  If you complain about the service without giving feedback, the output is         usually dependent on the input.

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11. How does the difference in timezone affect work considering the VA's are based in the Philippines.

     

      First, is we discuss with the client what common time is acceptable given the difference in timezone.

      For example, for boxes in the West Coast, our VA's usually coordinate around 5pm - 9pm PST which 

       is 8am - 12nn Manila time or for boxes in the East Coast the open windows for communication are

       7am - 11am EST or 7pm - 12mn EST.

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      For boxes based in AU, NZ, and UK there isn't much of a problem in timezone difference.

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